Service Level Agreement
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ITIL Service Management (ITSM) Toolkit 2.11 The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more... itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, cmdb, |
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ProcessWorx CMDB 1.5.0204
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
cmdb, configuration management, itil, itsm, service management, service level agreement, sla, ola, uc, it,
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ITIL Service Management Excellerator 1.10 The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, cmdb, |
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rapidHELP 2.1
This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop
Security
service desk, helpdesk, support, call, call center, ticket, service, helpdesk software, service software, callcenter,
Easy Network Service Monitor 2.14
Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered.
server, service level agreement, sla, network monitor, network applications, network availability, network troubleshooting, fault management, network management, network performance,